If you are having trouble getting Canvas to behave as it should, try the following solutions. If they do not fix your problem, contact the mysupport@unl.edu

Contact Canvas Help

Chat with Canvas Support (Students)
Canvas Student Guide
Canvas Support Hotline (Students): 877-244-8884 - call 24/7
Report a Problem. If Canvas misbehaves, tell us about it.

Recommended Computer Specifications

Canvas Specifications

Problems Accessing Lectures?

Restart your computer: Frequently, simply restarting your computer fixes the issue.
Clear your browser cache: Clearing your browser cache removes older temprary files that might affect your computer's ability to render video
Try a Different Browser: If the browser you are using is not working correctly, please try a different browser. PC users are recommended to use Firefox. Mac users are recommended to use Safari or Chrome.

Common Browser Issues

Clear Cache

Your browser caches temporary copies of internet files to be more efficient, but if the browser fails to refresh its copy you may find yourself stuck with old or out-of-sync page content.

Enable Java

Enabling Java might also help solve an issue you are experiencing. Canvas requires a working version of Java on the local computer for Chat and other functions in Canvas to work. Make sure you Upgrade to or Download the latest version of Java directly from Oracle.

Enable Cookies

Cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Canvas, please check your browser settings to make sure you allow third party cookies. For more information on enabling cookies, please select your current web browser:

Mozilla Firefox (Links to an external site.) (Links to an external site.)
Google Chrome (Links to an external site.)

Disable Pop-Up Blockers

Announcements, assessments, chat and web links may be opened within new windows in Canvas, which pop-up blockers can interfere with. You could select "Turn Off Pop-up Blocker," or add an exception to the pop-up blocker. The second option will allow functionality while still blocking pop-ups on other websites.

Contact the UNL Helpdesk

The UNL Helpdesk is a free service available to all NEBRASKA students. You can contact the UNL Helpdesk with any questions or concerns you have regarding your computer, internet connections, Canvas, MyRed, MyPlan, virus eradication, etc.

You can contact the Huskertech Help Center by going to Huskertech Help Center